سياسة الخصوصية — سور المدى

Privacy Policy — English translation

Last updated: 2026-10-25

This policy explains how سور المدى ("the Company") collects, uses and protects data when using its shipment management and delivery system, its mobile apps, and WhatsApp communication with customers.

Data we collect

• Account data: name and phone number of staff, merchants, merchant employees and delivery agents.
• Shipment data: recipient name, phone and address, amount, status and tracking history.
• Delivery agent location only while using the agent app, to track deliveries.
• Photos and files uploaded by users (profile photo, chat attachments, call-attempt photos).
• WhatsApp messages exchanged between the Company and customers about shipments, and the sender's phone number.
• Device token to send push notifications to the mobile app.

The follow-up staff app uses the microphone only to record voice replies when the employee chooses to, and reads the phone's contacts only on the device to show saved customer names; contacts are not uploaded to our servers.

How we use data

• To pick up, deliver and track shipments and resolve issues.
• To notify recipients and merchants of shipment status and answer their questions via WhatsApp and the app.
• For accounting between the Company, merchants and agents.
• To protect accounts and prevent misuse.

Sharing

We do not sell or rent data. We share it only as needed to operate the service with hosting and storage providers, Meta's WhatsApp Business Platform to send and receive messages, and Google's notification service for mobile push notifications; or when required by law.

Retention and security

We keep data as long as needed to provide the service and meet accounting and legal obligations. Data is transmitted over encrypted connections and access is limited to authorized users according to their permissions.

Your rights and data deletion

You can request access to, correction of, or deletion of your data by contacting us below; we respond within 30 days. Any customer receiving WhatsApp messages from us can ask to stop them by replying to the message.

App users can delete their account from «حسابي» (My account) in the app, or from the account deletion page.

Contact

Email: [email protected]
Phone: 07733388322